Wanted: Customer Service Assistant Manager
Campaigntrack's AIM Digital Marketing has become the number one digital marketing solution for the real estate industry in our region. Our proprietary technology helps real estate agents sell and secure property listings, using the power of Google and Facebook advertising. We're seeking a Philippines-based Customer Service Supervisor to help support our clients in Australia & New Zealand as part of a young, growing team. You will be well supported, trained, and have growth opportunities. You will be overseeing a team of specialists, as well as directly supporting some clients. You don't need to be a digital marketing specialist, but you do need to be a fast learner who loves technology. If you're a team player, happy to help with clients by email/phone/messaging, have good English language skills, and are excited by the potential of the world's most advanced real estate digital marketing solution - we want to hear from you.
- The AIM Team
What is AIM Digital Marketing?
It's the number one digital marketing solution for real estate with its unmatched performance, capabilities and flexibility. Watch this short example video to find out more...
The Role...
About Us
Realbase is a newly formed business, the product of merging the two largest real estate marketing technology businesses (Realhub.com.au & Campaigntrack.com).
We are a fast-paced dynamic and commercially driven technology business focussed on expanding our product offering and market share within the industry.
We are passionate about what we do and about working for a business we can truly be proud of. We build world-class, industry-best products and solutions with cutting-edge technology.
We are on a mission to transform real estate through leading technology and we are excited to be on the lookout for a capable Customer Support Specialist, based in the Philippines to join our team.
Are you obsessive about the quality and consistency of the work you do in leading teams to deliver value to our customers? If you love a challenge, have a passion for technology and delivering excellent service to customers, and are looking for a great opportunity to further your career in a fast-paced and innovative environment - this role is for you.
We will train you
Whilst we're after someone who is already experienced in dealing directly with customers in a service/support role, we will train you in the use and capabilities of our products and our back-end systems. Our solutions are technology based, so you need to be comfortable learning new software packages and solutions.
What you’ll be doing
- Overseeing and assisting in the management of a team of Customer Service Specialists
- Tracking and monitoring team performance, ensuring objective response times are adhered to, assisting with training team members and improving knowledge and processes over time. This includes creating and checking reporting for internal and external purposes
- As part of a team, dealing with customer support enquiries that can be received by our Freshdesk ticketing system, email, phone, chat and even direct referral from internal team members.
- Be a part of our management group for Digital Marketing operations, helping us improve our product, market share and processes
- Checking, with the help of team members if required, for issues that may be resolved through configuration, training or - occasionally, identifying bugs or issues with our system
- Be enthusiastic about extending your system and product knowledge, to become an expert
- Expedite the resolution of customer problems and complaints to maximize satisfaction.
- Focussed on achieving our response time resolution targets
- Continuously improve through feedback
- Be a team player, open to improvement, and willing to contribute ideas to improve our products and processes.
What makes you perfect for this role?
As a person:
- You have experience managing a small-medium team, or are ready to take that next step and have confidence you are capable.
- Customer obsession is one of our core values and will be part of your DNA, demonstrated by your ability to act as a trusted advisor to our customers.
- You’re extremely organised with an ability to ‘get things done’ and will hit the ground running, immersing yourself in the company and our values.
- You are a technology enthusiast, who enjoys learning new software, new technologies and solutions.
- You have experience dealing with customers
- You have good spoken and written English language skills
Want to be part of something big?
Interested? Apply now.
